Our frequently asked questions:
I have a discount code where do I add it?
Please add you product to card and then press checkout, on the right hand side of the checkout page there is an option to add a discount code, please put it in there and press apply. Continue with the process as prompted.
Could you create something in a different tone of metal / alternative metal?
Most items are available in both silver and gold metals, if we don't have an exact match we will recommend a similar item.
Do you have other charms?
There is a selection of charms listed under Various Charms and Sterling Silver Charms on the website. We regularly get lots of other charms in stock if you have something in mind get in touch.
Do you work with influencers?
Yes we do, but this is by invitation only. We invite you, please don't get in touch because you fancy a freebie.
How soon will my order ship?
We aim to ship orders on Tuesday, Thursday and Friday, with the exception of a few, each piece is made from scratch and may sometimes take a little longer to ship but never more than a couple of days if there’s a longer delay you will be notified via email.
Can I track the shipping?
Yes you will receive an email with the tracking number, but do feel free to reach out if you need help tracking your order.
How long will delivery take?
All orders are shipped with Royal Mail, currently working slower due to Covid.
Do you ship worldwide?
Yes we can ship to wherever you are in the world.
What about returns?
Should you need to return something please see our returns page. Note, we are unable to accept returns on earrings for hygiene reasons. We are unable to offer free returns and ask that you send the item back, recommending Royal Mail signed for post but this is up to you. We cannot take responsibility for items sent back to us that are not recorded by the Post Office / Courier. Acceptance of returns of bespoke items is at the discretion of our business, unless faulty.